Q & A with a Rosen General Manager
- What is the most challenging element of your daily routine?
- Not having enough time to be involved in each department every day. I would love to work alongside each of the 8 departments to support them; but there just isn’t enough time in the day.
- What is the most rewarding part of your job?
- I find it the most rewarding when I’m able to fix a problem. Doesn’t matter the type of problem; employee, guest or procedural. I’m happy when I’m able to satisfy the employee or guest by helping to address and correct their issue.
- Why did you want to become a GM and where did the passion come from?
- When I started working in the Hospitality Industry in 2003; I’ve always kept an open mind to the development of my career. I have worked several different jobs within the Hospitality industry and never turned down an opportunity to learn something new. I’m blessed to have been given this opportunity; my desire is to go home every day knowing that I did everything in my power to support this company and better myself with knowledge.
- What was your first job with Rosen Hotels & Resorts?
- I started as a Room Tech for Millennium Technology group in 2006. I worked a few different positions within Millennium; Help Desk, Application Specialist and Telecommunications Engineer.
- How do you reflect the company mission in your daily work?
Rosen Hotels & Resorts is patterned on the vision and principles of founder, president, and COO, Harris Rosen – a total commitment to unwavering honesty and integrity; the security and well-being of associates; high quality hospitality products; exceptional guest service; unmatched value; the continuing improvement of the industry; and ongoing enhancement of the community.
- Rosen Hotel’s mission statement best illustrates the fundamental elements of Hospitality. Our Guest’s and Associate’s deserve only the best from Rosen Hotels. My management style is fair and honest. My number one priority is to ensure my team have the tools and support they need to service our guests. My team are on the frontline 24/7, if they don’t have a strong support system they are doomed to provide poor service.